Warranty - Xiaomi Products Retailer | Kenya

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This limited warranty shall apply to Xiaomi products sold by Xiaomi Products Retailer. For handsets and accessories defects under normal use circumstances and at the discretion of the company, Xiaomi Products Retailer shall provide free of charge repair and/or replacement services within the warranty period either directly or through its partners in business.
The Limited Warranty starts from the day the customer receives the product.
During the warranty period, any defects listed shall be repaired free of charge by Xiaomi Products Retailer.
  • Phone/tablet does not start, unable to log or make calls
  • Phone/tablet does not vibrate or ring
  • Abnormal shutdown
  • Poor contact with SIM cards
  • Button failure
  • No sound or abnormal sound volumeAdaptersThe original adapter does not work.BatteriesPhone/tablet doesn‘t work after fully charged or cannot chargeUSB CablesDo not work

The Limited Warranty starts from the day the customer receives the product.
During the warranty period, if any accessory defect is inspected and confirmed by Xiaomi Products Retailer, free replacement service shall be provided.
  1. This limited warranty is only valid for products sold directly by Xiaomi Products Retailer. To the fullest extent permitted by law, warranty service may also be performed by Xiaomi.
  2. Xiaomi Products Retailer may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi Products Retailer is not responsible for damage or loss of any program, data, or removable storage media.
  3. Prior to contacting Xiaomi Products Retailer, please ensure the following information is at hand:
    • Model, serial number, and IMEI number if available.
    • Customer’s full address and contact information.
    • Purchase order number, a copy of the customer’s original invoice/receipt.
  4. This warranty does not cover the following cases:
  • The product was not purchased from Xiaomi Products Retailer
  • The product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. Any accessory or external part of the product has been missing.
  • Any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
  • Warranty service of the Mi Band strap will be invalid if it becomes dirty, damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, abnormal use or conditions such as sauna, swimming, etc.
  • General maintenance, password reset assistance, cleaning, application update/installation , product demonstration, or any other service other than repair/replacement.
  • Deterioration of the product caused by normal wear and tear, including but not limited to rust or stains.
  • Any other circumstances that are contradictory or are not in compliance with business ethics.
  1. Xiaomi Products Retailer will determine whether a product is “Out of Warranty” at the company’s discretion according to the standards listed below. Repair of Out of Warranty products shall be separately quoted by Xiaomi Products Retailer and respective service shall be provided upon service fee payment.
    • Violation of the warranty terms, non validated warranty, expired warranty, or other reasons.
    • During the warranty period, in the event of violations which are defined as customer induced damages, such as self-repair, exposure to water, damage caused by misuse, alternation, failure to comply with product manual, etc.

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